Shipping & Return Policy

At CozyLiving, we want your shopping experience to be simple, smooth, and reliable. Please read our shipping and return policy below before placing your order.

Shipping Policy

• We offer delivery across Pakistan.

• Orders are usually processed within 1–2 business days after confirmation.

• Once your order has been dispatched, delivery usually takes 2–5 business days, depending on your location and courier service.

• Delivery times may be slightly longer during weekends, public holidays, sales, or other busy periods.

• Customers will receive order/shipping updates through the contact details provided at checkout.

• Please make sure your delivery address and contact information are correct when placing your order.

• CozyLiving is not responsible for delays caused by incorrect address details, courier issues, weather conditions, or other circumstances beyond our control.

Delivery Charges

Shipping charges, if applicable, will be shown at checkout or communicated before order confirmation.

Any free-shipping offer will be subject to the terms and conditions of that particular promotion.

Return & Exchange Policy

We want you to be happy with your purchase. If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after receiving your order.

To request a return or exchange:

• Contact us within 3 days of receiving your order.

• Provide your order number and clear photos/videos of the product and packaging.

• The product must be unused and in its original condition and packaging.

• Items that have been used, washed, altered, damaged by the customer, or returned without their original packaging may not be eligible for return or exchange.

Once we receive and inspect the returned item, we will let you know whether your request has been approved.

Non-Returnable Items

For hygiene and safety reasons, certain products may not be eligible for return or exchange. Promotional, clearance, or specially customized items may also be non-returnable.

Refunds

If your return is approved for a refund, the refund will be processed after the returned item has been received and inspected.

Refunds will be issued according to the original payment method or through an alternative method agreed upon with the customer.

Order Cancellation

If you need to cancel your order, please contact us as soon as possible. Orders that have already been dispatched may not be eligible for cancellation.

Contact Us

If you have any questions regarding shipping, returns, or exchanges, please contact the CozyLiving support team through the contact details provided on our website.

CozyLiving — Making Your Living Space Better.